Free Shipping & 3-Year Warranty!
At GEEKOM, customers satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you have an after-sales query, please contact our customer service team.
If you receive DOA product(s), please contact our customer service within 7 days.
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
Tips: Please check the contents of the package carefully before signing for it.
GEEKOM is dedicated to ensuring your complete satisfaction with our products. We offer a 30-day return and exchange policy from the delivery date. To qualify for a return, your item must be in the same condition as when you received it, unopened, with all tags intact, and in resalable condition.
Note: For returns not due to quality issues, a 5% restocking fee will be applied to cover the costs of handling and restocking the item.
At GEEKOM, we strive to process and ship your orders as quickly as possible. Typically, orders are processed and shipped within 1-2 business days after a successful order is placed (Monday to Friday, excluding holidays and pre-sale products). To ensure timely delivery and provide the best service, we recommend that you carefully review the order details before completing your purchase.
For any changes or cancellations, prompt communication with our customer service team is essential. We appreciate your understanding and cooperation.
GEEKOM offers 3-year warranty period that starts from the day you received the product.
GEEKOM typically resends the item to the buyer via standard shipping (with a tracking number).
If you want another faster shipping method, please contact our customer service to provide you with a better solution.
Once we receive your return or exchange, please allow 7 to 12 business days for processing.
The refund period (after the above processing time) is as below:
Paypal account: about 48 hours
Credit card: between 7 to 14 business days
1) Products that have been misplaced or stolen.
2) Products that have passed their warranty period.
3) Products that with no quality problems (30 days after purchase).
4) Products received for free.
5) Products repaired by third parties.
6) Products damaged by improper operation (including, but not limited to, drops, extreme temperatures, water, and improper usage).
7) Computers used for over six months are not eligible for returns or refunds. Replacement is only available for computers of the same model.
Important Note: Before returning the product, please contact customer service and obtain the necessary authorization; otherwise, GEEKOM will not be able to process it and your package will be rejected.
Top Cloud Logistics Ltd [A288）
Unit 12 Holford Ind. Park
Tameside Drive
Birmingham
B6 7AY
If you have any questions or complaints, please contact us.